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      Managing Conflict, Violence and Aggressive Situations in Bristol

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      January 13, 2020

      Monday   9:45 AM

      Telephone Avenue
      Bristol, Bristol, City of BS1 4BQ

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      Managing Conflict, Violence and Aggressive Situations

      Develop strategies to safely deal with violent incidents and aggressive behaviour from the people you support. This course provides practical advice to help you deal with verbal abuse, threats and aggression from service users. You will pick up techniques that can be adapted for use in you work place and learn both pre-emptive strategies and positive action that can be taken when an incident is taking place. Who is this course for? It is suitable for frontline staff and volunteers in the homelessness and supported housing sector. What will you learn? On completion of this course you will: be able to recognise violence & aggression understand the difference between conflict and crisis management understand the ‘fight or flight’ response have a range of methods to safely manage your own reactions know how to manage cooperative and uncooperative clients know how to manage conflict in a range of working situations know how small changes to your working environment can improve your safety understand effective post incident management have prepared an action plan to help you get going after the course PriceHomeless Link Members - £115 per person Associate member - £130 per person Non-members - £160 per person Secure your place!Homeless LinkCharity Reg No: 1089173Company Reg No: 4313826

      Categories: Fundraising & Charity

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